What is the means of settling a transaction dispute?

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- Merchants can initiate a refund at a fee

- Merchants can fulfill paid orders from the Admin

- For all other transaction issues not listed above: Reach out to support@dreamoval.com

Updated: Apr 22, 2022

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How is settlement tracked as a merchant /Integrator?
Do the merchants and transactions within the aggregated settlement sweep advice have unique references that can be used for a quick search during recons on the integrator side?
Do you take direct service charge from merchants or from integrators?
Why is the sweep advice via GIP and not Swift?
Who will the merchants go to when an order is stuck in the “processing” state, Dreamoval recons team or an integrator’s recons team?
Is there an escalation matrix?
Will monies generated and swept funds be sent to the integrator or the merchant?
How will the recons and settlement team on the integrator side be able to access generated and settled sweep advice?
Can integrators initiate reversals and refunds?
Do customers of merchants have to be informed of the specific browser to use when making payments? To avoid lengthy verification processes?